This can mean one of two things:
Scenario 1: you completed payment and you got a notification page, email, or SMS from Coda saying that your transaction is complete, but didn't get your item. This means that the game / app had a problem fulfilling your order. But do not worry, we'll have a record of your transaction and will help fix the problem by asking the game / app provider to manually fulfil your order.
Scenario 2: you completed payment, but you got a notification page, email, or SMS from Coda saying that your transaction has expired without being completed. In this case, it is possible that there was a connection problem between the payment channel and Coda -- so you paid, but the payment channel had a problem notifying Coda of this. Again, don't worry: we'll work with the payment channel to investigate and fix the problem by manually fulfilling your order or issuing you a refund.
Please send the following information so that we can help diagnose the problem and resolve it for you:
Time of Transaction:
Phone Number or Email:
Success/Failure notification that you received from Coda:
You can send an email to firstname.lastname@example.org
We apologise for any inconvenience.