This means that there was an error in the payment channel system while completing your transaction. But don't worry, we have your transaction record and will help to fix the issue. Please contact our customer support team through this form and provide the following information:
Phone Number (if available):
Date & time:
Please also be sure to check the "Service Announcements" section of this website: we will list any known ongoing technical problems on that page. We apologise for any inconvenience.