This means that there was an error caused by the payment channel while completing your transaction. But don't worry: we will have a record of your transaction and help to fix the problem. Please contact our customer support team through this form and provide the following information:
Phone Number (if available):
Date & time:
Please also be sure to check the "Service Announcements" section of this website: we will list any known ongoing technical problems on that page. We apologise for any inconvenience.