Scenario 1: You have successfully made a payment and receive a notification of successful transactions in the payment window, email or SMS.
There might be an issue on the item delivery from the system. But, don't worry, we have your transaction history and we will try to resolve and report it to the game/application party to manually add the game credits to your game/app account.
Scenario 2: You already completed the payment, but in the payment window, email or SMS from Coda shows that your transaction has been failed.
In this case, there might be an issue on the payment channel's connection to Coda. We will work with the operator to investigate and resolve the problem by adding your game credits manually or making a refund.
Please provide us with the data below so that we can do a thorough checking and resolve the issue faster.
Date and time of the transaction:
Phone number or Email:
Success/Failed to get notifications you have received from Coda:
Please send the data through http://bit.ly/codaSOS and we deeply apologize for the inconvenience.